ABF / Exhibitor Service / Technical Service / Information

Dates & Addresses

Duration of the fair	Saturday, 28 January 2012 until Sunday, 5 February 2012
Opening times
Visitors	daily 10 a.m. – 6 p.m.
Exhibitors	daily 9 a.m.– 7 p.m.
Realisation	FACHAUSSTELLUNGEN HECKMANN GMBH HANNOVER / BREMEN Subsidiary of Deutsche Messe AG POB 26 65 30026 Hannover Phone: +49 (0)511 / 89-30400 Fax: +49 (0)511 / 89-30401 info@fh.messe.de General Manager: Carola Schwennsen
Trade fair management	From 25 January 2012 Exhibitor-Service Center Entrance North 1 – first floor Service times: 9:00 a.m. – 6:30 p.m. Phone: +49 (0)511 89-30440 Fax: +49 (0)511 89-30450
Address fairgrounds	Fachausstellungen Heckmann GmbH Trade fair management ABF Messegelände 30521 Hannover Phone: +49 (0)511 89-30400 Fax: +49 (0)511 89-30401
Delivery Address for exhibitors	ABF 2012 [Exhibitor's name] [Contact] [Hall] [Stand number] Messegelände D - 30521 Hannover

Contacts

Dialling code Hannover	+49 (0) 511
		Phone:
Project Manager	Henning Kniep	89-30423
Exhibitors' support	Holger Kunze	89-30428
	Petra Hoppe	89-30429
	Florian Risse	89-30424
Technical exhibitors' service	Klaus Wenzel	89-30403
	Friedrich Peters	89-30434
	Rainer Wetjen	89-30435
Events and special shows	Sandra Busse	89-30407
	Florian Eiben	89-30408
	Jörg Goergens	89-30406
Advertising	Petra Raap	89-30432
Press and public relations	Lars Pennigsdorf	89-30417
Press and public relations	Klaudia Knöchel	89-30418
Finance	Hans-Joachim Wartmann	89-30421
	Lore Deurloo	89-30420
	Birgit Holm	89-30419
Exhibitor passes / guest tickets	Manuela Zimmermann	89-30402

Hall inspections	From Monday, 23 January 2012 all hall inspections will be manned and within reach by the telephone or fax no. as shown below.
Dialling code Hannover	+49 (0) 511
	Phone:	Fax:
Hall 19	89-32719	89-36319
Hall 20	89-32720	89-36319
Hall 21	89-32721	89-36321
Hall 22	89-32722	89-36322
Hall 23	89-32723	89-36323
Hall 24	89-32724	89-36324
Hall 25	89-32724	89-36324
Open-air site	89-32724	89-36324

		Phone:	Fax:
Information counter	Hall 19	89-30461	89-30462
	Hall 21	89-30463	89-30464

Telephone Numbers

Dialling code Hannover	+49 (0) 511
Emergency	110
Fire brigade	112
Fire station, fairgrounds	89-112 \| 89-33633
Police, fairgrounds	89-20040
Medical aid post, fairgrounds	89-114 \| 89-30030
Deutsche Messe AG (switchboard)	89-0
Deutsche Bahn AG Travel information of DB 24/24, travel service	11861
Customers' service goods' traffic	0180 / 5331050
German press agency	12405-0
Deutsche Telekom AG, branch 2 Hannover	677-0
Telephone exchange international	0010
Directory assistance, fairgrounds	89-1189
Telephone faults service, fairgrounds	89-1171
Taxi	2143 3811 434343
Customs, fairgrounds	89-20259

Map / Hannover Fairgrounds

Internal Traffic Regulation

Note	For the vehicular access to and circulation on the grounds, only certain entrances can be used for the respective halls. Please observe the following traffic regulations and pass this information on to your staff, your stand construction contractor and the service companies you employ. During the construction/dismantling period and during the event vehicular access to the grounds is permanently possible via entrance West 4. Additionally, the entrances West 3 and South 2 can be used from 7 a.m. – 8 p.m..
Stand construction	Halls 19, 20, 21	Entrance West 4
	Halls 21, 24, 25	Entrance West 3
	Halls 22, 23, 25	Entrance South 2
Delivery during the event	Halls 19, 20, 21, 24	Entrance West 4
Delivery during the event	Halls 22, 23, 25	Entrance South 2
Dismantling	Halls 19, 20, 21	Entrance West 4
	Halls 21, 24, 25	Entrance West 3
	Halls 22, 23, 25	Entrance South 2
	In order to reduce traffic on the fairgrounds, the exhibition management asks you to focus deliveries during the event on the times before the opening of the event (8.00 a.m. to 10.00 a.m.) and after the closure of the event (6 p.m. to 8 p.m.). Thank you for your understanding.
Deposit	On the last construction day and during the event a deposit of 100.00 EUR has to be paid in order to be granted vehicular access to the fairgrounds. Details can be found in the Event-related Information (0.30.2 "Vehicular access"). These regulations are subject to change. On principle, the relevant local traffic regulation has to be observed.

Stand Construction & Dismantling Periods

New Construction period	Wednesday, 25 January 2012, 6:30 a.m. – 10:00 p.m. Thursday, 26 January 2012, 6:30 a.m. – 10:00 p.m. Friday, 27 January 2012, 6:30 a.m. – 4:00 p.m. After the end of the official construction period Friday, 27 January 2012, 4:00 p.m. only finishing work within the exhibitor's own stand area is permissible. The aisles in the halls have to be cleared by this time so that subsequent work can be carried out smoothly and on time. Construction work after 6 p.m. must be coordinated with the technical exhibitors' service and the service companies.
New Dismantling Periods	Sunday, 5 February 2012, from approx. 7:00 p.m. - 12:00 p.m. Monday, 6 February 2012, 6:30 a.m. – 8:00 p.m. Tuesday, 7 February 2012, 6:30 a.m. – 8:00 p.m.
Note	We recommend that any delicate and easily moved exhibition articles be removed from the stands Sunday, 5 February 2012, 6:00 p.m. as we cannot take responsibility for any exhibits during the dismantling period. Exhibits and stand construction material can be kept in the halls only up to the end of the official dismantling period. The trade fair management is entitled to dismantle and store stand equipment and exhibits at the cost of the exhibitor, if the stand area is not cleared by the end of the dismantling period.
New! Prolonged set-up or dismantling	A prolonged set-up from 26 + 27 November 2012 and dismantling on 7 December 2012 are available. For these days a lump sum of Euro 200.00 per day has to be paid. The prolonged set-up or dismantling had to be applied with form 4.00.
New! Working times	During the construction and dismantling periods the working times on the fair-grounds are from 6:30 a.m. to 10:00 p.m / 8:00 p.m. (Service times of the service providers: 8:00 a.m. to 6:00 p.m.)
Working time regulation	The working times during the duration of the trade fair and the construction and dismantling periods are regulated by law. These legal regulations regarding working times must be observed. The daily working time of 10 hours must not be exceeded. Further information or exceptions can be obtained at the Gewerbeaufsichtsamt Hannover (Trade Supervisory Office) (see service addresses). Permissions which have been issued according the law of other federal states by authorities that are responsible for the headquarters of the company will be accepted. A general work permit for work on Sundays and public holidays is not necessary. The construction staff will not need any passes on the fairgrounds in Hannover.

Collection of Goods

Collection of goods

Visitors who visit the event for a short period of time only to collect or exchange goods or who have questions concerning the goods must obtain a permit. Such a permit is valid for a limited period only and will be issued at the entrance desk upon payment of a deposit equal to the admission fee.

Exhibits that have been sold but are part of the stand decoration may be handed over to the new owner not before the last day of the event 6:00 p.m. In the event of purchased goods being collected by car, access to the fairgrounds is not permitted before 7:00 p.m. on the last day of the event (see Admission of vehicles).

Please pass this information on to your personnel and your customers.

Order Confirmation

Order confirmation

The receipt of the order forms will not necessarily be confirmed. There will be correspondence or feedback via telephone, if single items of the order need to be clarified.

Exhibitor Passes

Exhibitor passes

Each exhibitor will be issued with passes for the stand personnel according to the size of his stand. For stands up to 10sqm 2 passes will be issued free of charge. An extra pass will be issued for each full 10 m2 of stand area in the halls and for each 50 m2 on the open-air site (up to a maximum of 10 passes).

The free exhibitor passes will be dispatched by separate mail together with any additionally ordered passes.
(Services/form 5.20)

Parking spaces

In exceptional circumstances there are parking spaces for refrigerated trucks/lorries on the exhibition grounds. The use of these spaces is subject to a fee and necessitates a written application directed to Fachausstellungen Heckmann (technical exhibitors' service).
(Services/form 5.31)

GfV car park tickets are not valid here.

Admission of Vehicles

During construction days	During construction days, Wednesday, 25 January 2012 Thursday, 26 January 2012 all vehicles may enter the fairgrounds freely. On the last day of the construction period, Friday, 27 January 2012 access will be restricted. Access to the fairgrounds will be granted only upon presentation of a pass which can be obtained by depositing EUR 100.00. This is valid for cars for a duration of 2 hours for vans up to 7.5t for a duration of 4 hours for trucks for a duration of 8 hours for loading and unloading. Upon leaving the grounds before expiry of this period, the deposit will be refunded when the pass is handed back. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited.
During the event	During the event access to the fairgrounds will be granted between 6:30 and 9:30 a.m. and 6:00 and 8:00 p.m. upon presentation of a pass which can be obtained by depositing EUR 100.00. This pass is valid for the driver and the vehicle and entitles to a stay of 45 minutes only for loading and unloading. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited. Passengers must possess a valid exhibitor pass, admission ticket or a pass obtained upon deposit, otherwise they will not be admitted.
On the last day of the event	On the last day of the event, Sunday, 5 February 2012, vehicular access to the grounds will not be permitted after 3:00 p.m. until approx. 7:00 p.m.. After approx. 7:00 p.m. and on the following dismantling days all vehicles may enter the fairgrounds freely.

Copy services

The copy services are provided for exhibitors at the information stands in halls 19 and 21.

Car Parks

Car parks

Car parks for exhibitors are situated next to the fairgrounds. Parking tickets for using of the car parks must be ordered.
(Services/form 5.30)

Press Pigeonholes

Press pigeonholes for displaying press information or complete press folders are available in the press centre.

Stand Design / Stand Equipment

If vending trailers, vehicles, containers etc. are used as a stand or as an exhibit Fachausstellungen Heckmann GmbH (technical exhibitors' service) has to be notified correspondingly.
(Services/form 4.09)

Stand Boundary Walls

Stand boundary walls

Stand boundary walls will be supplied and let free of charge only if they are ordered.
(Services/form 4.09)

Walls and doors for cubicles/storage rooms must be ordered separately.
(Services/form 4.35)

Electrical Connections / Power Consumption

Electrical connections	Electrical connections may only be used by the customer/exhibitor himself. The supply of electricity to neighbouring stands or other exhibitors is not permitted. In case of an infringement the electrical supply will be disconnected. Electrical connections for joint stands must be applied for at Fachausstellungen Heckmann in advance.
Power consumption	For Alternating current connection, 230V, up to 3kW all electricity consumed is included in the connection price. For three-phase electrical connections Electricity meters will be read at the end of the show.

Fax Services

Fax services

The service to receive and send telefax messages is available at the information stands in halls 19 and 21.
(see 0.10.2 "Information stands")

Environment Zone Hannover

The so-called Environment Zone was introduced in Hannover on 1 January 2008. The Hannover fairgrounds are not directly affected. However, if an exhibitor wants to visit the inner city of Hannover by car, a sticker on the car indicating the vehicle's emission category is needed in order to enter the marked zones. The exact boundaries of the Environment Zone Hannover can be found on the internet under www.hannover.de.
For further information on the Environment Zone please call +49 (0)511 168 - 46607.

Note
The stickers (Feinstaubplaketten) can be obtained in Germany at every officially recognised testing centre, garage that is authorised to carry out exhaust tests and vehicle registration office.

W-LAN Internet Services

Access the internet with your laptop or PDA is possible via the W-LAN available in the halls provided that your device is equipped with an activated W-LAN card and an internet browser. Via this access you can receive emails or link up to your own corporate network, if your corporate network offers this possibility. This offer has to be considered as a single-workstation solution, complementing the wired internet access with guaranteed bandwidth we provide. An advance order for this access is not necessary as we dispose of sufficient capacities during the stand construction period and during the event.

However, various stand constructions and/or exhibits that are beyond our control may affect reception

Caravans / Camper Van

Parking as well as staying overnight in caravans and camper vans is not allowed on the fairgrounds and the surrounding car parks. Caravans and camper vans that are parked on these car parks will be removed at the cost of the owner.

Space for caravans/camper vans is available on the car park for caravans/camper vans near the fairgrounds.
(Services/form 5.30)

There is no opportunity for exhibitors to park caravans/camper vans on the fairgrounds.